Refund policy

Last updated: November 26, 2025

At Numi Limited (LLC) (“Numi & Co”, “we”, “our”), we take pride in the quality of our products and want you to be fully satisfied with your purchase. This Refund & Exchange Policy explains how returns, refunds, and exchanges are handled when you purchase from our online store.

Please read this policy carefully before completing your order.

1. Returns Eligibility

We accept returns within 7 days of delivery for eligible items.

To qualify for a return, the item must be:

  • Unused and unworn

  • In its original packaging

  • With all tags and labels attached

  • In resellable condition (no marks, stains, scents, or damage)

We reserve the right to reject a return if the item does not meet these conditions.

2. Non-Returnable Items

For hygiene and quality-control reasons, the following items cannot be returned:

  • Items that have been worn, washed, damaged, or altered

  • Items with signs of perfume, makeup, or handling damage

  • Items purchased on sale or during promotions (unless defective)

  • Gift cards

  • Custom or special-order items

3. Exchanges

We offer exchanges for items that meet the return eligibility requirements and are received within the 7-day window.

Exchanges are subject to stock availability.
If the desired item is not available, you may:

  • Select an alternative item, or

  • Request a refund (if eligible)

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

Email us at returns@numiandco.com with:

  • Your order number

  • Photos clearly showing the issue

  • A brief description of the problem

We will replace the item at no cost to you or issue a refund if a replacement is unavailable.

5. Return Shipping

  • Customers are responsible for return shipping fees unless the item is defective or incorrect.

  • Returns must be shipped using a trackable shipping method.

  • We are not responsible for lost return parcels.

6. Refunds

Once your returned item is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time may vary depending on your bank or payment provider

  • Shipping fees are non-refundable unless the item was incorrect or defective

If rejected, the item will be returned to you at your cost.

7. How to Initiate a Return or Exchange

To begin a return or exchange, please contact us at:

📩 Email: returns@numiandco.com

Include:

  • Your full name

  • Order number

  • Product(s) you want to return

  • Reason for return

  • Photos (if applicable)

We will provide the UAE return address and next steps.

8. Final Sale Items

Any item marked as Final Sale, Sale, Promotion, or Discounted is not eligible for refunds or exchanges unless the product is defective.

9. Cancellations

Orders may only be cancelled before they have shipped.
If your order has already been dispatched, you must follow the return process above.

10. Contact Us

If you have any questions about this Refund & Exchange Policy, please reach out to us at:

Email: returns@numiandco.com
Address: Abu Dhabi, United Arab Emirates

Business Information

Numi Limited (LLC)
Abu Dhabi, United Arab Emirates
Trade License No. MC 14033